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Ticket #686 (closed task: fixed)

Opened 3 years ago

Last modified 2 years ago

Videos don't load in ipad2 or iPhone

Reported by: and Owned by:
Priority: blocker Milestone: 4.4 Final
Component: Architecture Severity:
Keywords: Cc:
Who will test this: And

Description

The graphic goes round and round but nothing happens...

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Change History

comment:1 Changed 3 years ago by and

  • Milestone changed from 4.4 to 4.3.1

comment:2 Changed 3 years ago by mike

Can you check on staging with an ipad2 now and let me know if it plays?

comment:3 Changed 3 years ago by and

Got a hold of one. It works for the front page video (looks beautiful in fact) but it doesn't work on individual video/view pages.

Also the subs button doesn't load either.

comment:4 Changed 3 years ago by and

FYI if i click directly on the mp4 download link it plays fine.

comment:5 Changed 3 years ago by and

Sorry, just realised I was meant to test on staging. Neither the front page nor video/view pages work there.

If i click the mp4 link however it does play.

comment:6 Changed 3 years ago by and

  • Priority changed from major to blocker

comment:7 Changed 3 years ago by anna

  • Summary changed from Videos don't load in ipad2 to Videos don't load in ipad2 or iPhone

Unweb don't have an iPad to test this. However this bug exists on the iPhone too - I think Mike has one?

I think we decided to try a couple of hours to figure this one out - if it is more trouble than this, we should postpone it.

It does seem like quite a priority though in terms of videos working on mobile platforms.

comment:8 Changed 3 years ago by mike

Unfortunately my iPhone is having a lot of issues lately :(

Can you check on staging and let me know if it works on iPad now? Try this one:

 http://staging.engagemedia.org/Members/IESR/videos/DVD-IESR-AIR-TAHU-INTERNET.MP4/view

comment:9 Changed 3 years ago by mike

  • Status changed from new to closed
  • Resolution set to ready for testing

comment:10 Changed 3 years ago by anna

  • Status changed from closed to reopened
  • Resolution ready for testing deleted

No.. hitting either of the play buttons does nothing unfortunately, nothing is activated.

comment:11 Changed 3 years ago by and

As per before works for me on the front page on em.org but not in the video/view page. Clicking the direct link the video does play. I can't test in staging as it's down.

comment:12 Changed 3 years ago by cpsaltis

We're not sure what is the problem with that. We do exactly the same in both places so it's not logical to work in one case and not in the other. Unfortunately we can't test, so I suggest to put this back.

comment:13 Changed 3 years ago by anna

Ok, though I guess we will just be waiting until you can borrow an iphone or an ipad until we can look at fixing this? Anybody you know happen to have one..?

Or would this be useful?  https://developer.apple.com/programs/ios/develop.html

It is strange that Andrew could not play the videos on view pages, but on the front page. I wonder what's going on there. Neither work on my iPhone.

comment:14 Changed 3 years ago by vyybau

Last edited 3 years ago by cpsaltis (previous) (diff)

comment:15 Changed 3 years ago by markos

We did intensive testing with iphone 4, IOS 5.0.1 9A405 on safari and chrome browsers. Videos appear and play well in all cases (index page, video page). The only problem is that subtitles don't load.

Unfortunately it seems that universal subtitles do not play well on iphone, eg

https://www.pivotaltracker.com/projects/224127?story_id=9804751
https://www.pivotaltracker.com/story/show/9821733

comment:16 Changed 3 years ago by and

I can also check this on an actual ipad, is it in staging or production though?

comment:17 Changed 3 years ago by markos

on www.engagemedia.org

comment:18 Changed 3 years ago by anna

video does not load on index or video page, for me on safari on an iphone 3gs / ios 4. but could be it is just too slow..

i'm thinking of upgrading (finally) so can test more when i get a new one.

comment:19 Changed 3 years ago by and

Still only loads on the front page for me on an ipad 1 on safari and not on the individual video view pages. I tried with Mercury browser also and got the same results.

comment:20 Changed 3 years ago by anna

  • Milestone changed from 4.3.1 to 4.4 EM & Plumi UI Re-Design

from Christos "about iphone/ipad playback, the situation here is rather complex. Our code follows the standard and should work without problems. Unfortunately a set of bugs in mediaelement.js, universal subtitles and the differences in each platform (iOS+device combination) make testing and solving the problems almost impossible. The iOS SDK cannot solve the testing issues, but even if it did we'd still have the mediaelement and universal subs problems..."

moving to next milestone to have another look when we are sitting down together with an ipad and iphone.

comment:21 Changed 3 years ago by anna

  • Milestone changed from 4.4 EM & Plumi UI Re-Design to 4.5 Plumi Re-Design

comment:22 Changed 2 years ago by anna

  • Status changed from reopened to closed
  • Resolution set to fixed
  • Milestone changed from 4.5 EM & Plumi UI Re-Design to 4.4 Final

Fixed!! in 4.4.

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