Ticket #584 (closed defect: invalid)

Opened 7 years ago

Last modified 6 years ago

Slowness in transcoding queue

Reported by: anna Owned by:
Priority: blocker Milestone: 4.2 Beta
Component: Transcoding Severity:
Keywords: Cc:
Who will test this: And


Investigate slowness in transcoding queue, e.g. such as reported by this user on the site. If a delay is to be expected, an estimate of this should be made, so we can inform users of what to expect, otherwise they will experience an error.

Also investigate why any delays may be longer than we had previously experienced.

Also determine if it is a Plumi thing, or to do with configuration.

Hi - me again. Still don't seem to be able to get my files to transcode. Tried the 'process' and waited about an hour with no apparent result. Hope you can give it a push ...


Hi Peter, looks like it has transcoded now. How long did it take? If there is a queue it could take up to a couple of hours. Or was it longer?

All the best. And.

Hi And - hard to say exactly how long - upload finished about 1.15pm and nothing had happened by the time I emailed. Then I went off for a bit and it was ready about 4 when I came back. I thought someone must have given it a prod, but looks as if it may simply have been waiting in a queue. Didn't realise that was a possible issue. Maybe there's a case for a warning on the final upload page, if it's happening a lot?


Change History

comment:1 Changed 7 years ago by dimo

  • Milestone changed from 4.1 Beta 1 (New Features and Fixes) to 4.4 Beta (New Features and Fixes)

A delay is to be expected for sure. It would be a lot better if we displayed a progress bar to the user and if we had tools to monitor and manage the transcode queue, but this is far beyond the scope of this milestone.

comment:2 Changed 7 years ago by and

  • Milestone changed from 4.4 Beta (Language Related New Features and Fixes) to 4.5Beta (New Features and Fixes)

comment:3 Changed 7 years ago by and

  • Milestone changed from 4.6 Beta (New Features and Fixes) to 4.5 Beta Refactoring

comment:4 Changed 6 years ago by and

  • Priority changed from major to blocker
  • Milestone changed from 4.5 Beta Refactoring to 4.2 Beta (Features - Content Sharing Focus)

This should be fixed as part of the transcode deamon refactoring. Pushing to 4.2 to test it as part of the release.

comment:5 Changed 6 years ago by and

  • Milestone changed from 4.3 Beta to 4.2 Beta

comment:6 Changed 6 years ago by and

This has been fixed in EM by the looks of it. Dimo is this something that has gone into the transcode deamon code, or is it a config issue, in which case does it need to be documented somewhere?

If all that is taken care of please tick off.

comment:7 Changed 6 years ago by and

  • Status changed from new to closed
  • Resolution set to invalid

Adding a ticket re-committing the code changes.


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