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Ticket #205 (closed defect: fixed)

Opened 6 years ago

Last modified 6 years ago

Can't Add or Edit Callouts - Error on Saving a New Callout or Editing an Existing Callout

Reported by: anna Owned by: andycat
Priority: critical Milestone: 0.2.3
Component: SocialSoftware Severity:
Keywords: Cc:
Who will test this:

Description

This error was found by Jose. I checked it, and experienced the same error.

I just published a Callout:  http://www.engagemedia.org/Members/anna/callouts/call_out.2008-12-03.0367831283/atct_edit

And received this error:

Site error

This site encountered an error trying to fulfill your request. The errors were:

Error Type

NameError?

Error Value

global name 'security' is not defined

Request made at

2008/12/04 15:33:15.121 US/Eastern

Attachments

Change History

comment:1 Changed 6 years ago by anna

  • Summary changed from Error on Saving a New Callout or Editing and Existing Callout to Can't Add or Edit Callouts - Error on Saving a New Callout or Editing an Existing Callout

comment:2 Changed 6 years ago by anonymous

comment:3 Changed 6 years ago by andycat

ready for testing on  http://testing.engagemedia.org/

comment:4 Changed 6 years ago by anna

Core Functionality

The callouts functionality seems to be fine (minus some bugs in Kupu and related content I think are un-related but posting here anyway).

 http://testing.engagemedia.org/Members/anna/callouts/testing

Kupu bugs

External link button had no effect. Internal link button had effect, but would not let you choose OK, only Cancel

Related Content bug

When clicking Browse on related content, the pop up had this error:

Site Error

An error was encountered while publishing this resource.

exceptions.IOError
Sorry, a site error occurred.

Traceback (innermost last):

    * Module ZPublisher.Publish, line 196, in publish_module_standard
    * Module Products.PlacelessTranslationService.PatchStringIO, line 34, in new_publish
    * Module ZPublisher.Publish, line 146, in publish
    * Module Zope2.App.startup, line 188, in zpublisher_exception_hook
    * Module Products.SiteErrorLog.SiteErrorLog, line 216, in raising
    * Module Products.SiteErrorLog.SiteErrorLog, line 227, in _do_copy_to_zlog
    * Module logging, line 999, in error
    * Module logging, line 1079, in _log
    * Module logging, line 1089, in handle
    * Module logging, line 1126, in callHandlers
    * Module logging, line 642, in handle
    * Module logging, line 744, in emit
    * Module logging, line 693, in handleError
    * Module traceback, line 124, in print_exception
    * Module traceback, line 13, in _print

IOError: [Errno 5] Input/output error

Troubleshooting Suggestions

    * The URL may be incorrect.
    * The parameters passed to this resource may be incorrect.
    * A resource that this resource relies on may be encountering an error.

For more detailed information about the error, please refer to the error log.

If the error persists please contact the site maintainer. Thank you for your patience.

Email notification and workflow

I noticed that the callout went into public draft immediately, and generated an email with the temporary URL as Andycat described.


This ticket can be ticked off if those bugs are noted elsewhere or otherwise irrelevant.

comment:5 Changed 6 years ago by andycat

Can we test this again - the IO error was the instance stopping while you were testing anna.

The call out should go into 'pending' not public draft too! I believe they are do that correctly - can we test again pls DK ?

comment:6 Changed 6 years ago by anna

To clarify, I meant that whilst *editing* the callout it was in "public draft" state, upon *save* the callout goes into "pending" state.

No I/O error on related content.

HOWEVER on save I got this site error:  http://testing.engagemedia.org/Members/anna/callouts/call_out.2009-01-07.8755679816/atct_edit

Site error

This site encountered an error trying to fulfill your request. The errors were:

Error Type

error

Error Value

(111, 'Connection refused')

Request made at

2009/01/08 09:57:44.839 US/Eastern

comment:7 Changed 6 years ago by andycat

comment:8 Changed 6 years ago by datakid

  • Status changed from new to closed
  • Resolution set to fixed

works for me, both publishing and then retracting, editing and republishing.

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